Support & Tickets
Technical support and platform inquiries for registered tenants. For sales inquiries, please visit our Contact page. Contact Us.
Official Ticket Channel
Email support@tatc.cloud from your registered account email with issue details and category.
support@tatc.cloudSubmit a ticket
SLA Response Standard
| Ticket Type | Response Time | Service Mechanism |
|---|---|---|
| Normal technical ticket | 4 hours, business hours | Business hours (GMT+7) |
| Major incident (hardware down, network outage, service stop) | 1 hour emergency response | 7×24 emergency on-call |